Intune Windows 10 and 11 - Unable to turn on Bitlocker

Posted on 11/4/2021

While provisioning new devices with Intune I came across an error when enabling BitLocker.

When trying to enable BitLocker you'll see the following error: "You can't create both a recovery password and a recovery key. Contact your system administrator for more information."

Within the Windows Registry you can find the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\FVE

The FVE shouldn't be present when provisioning the device through Autopilot. Deleting the whole FVE Key will solve the issue. Afterwards you can enable BitLocker.